Pertanyaan yang Sering Diajukan

Tim penjualan saya selalu mengeluh bahwa insentif mereka tidak akurat dan tertunda. Bagaimana cara mengatasi hal ini?

Clearly communicating incentive calculation and timelines for incentive disbursals and diligently sticking to them is the key. Compass makes this entire process real-time.

Tim penjualan saya tidak pernah bisa mengakses insentif mereka secara real-time. Apa yang bisa saya lakukan untuk mengatasi hal ini?

Calculating incentives and maintaining data as local files makes it difficult for sales reps to access it in real-time. Having an app like Compass that ensures real-time accurate data makes it easy and rules out inaccuracies.

Seluruh tim penjualan saya merasa tidak diakui dan termotivasi. Tetapi kami memberikan penghargaan kepada pemenang utama. Apakah ada yang bisa kami lakukan secara berbeda?

Having a ‘Winner takes it all’ approach to running sales contests often leaves your low performers demotivated. To overcome this, run various programs that all your sales reps can participate in and give them milestone rewards. But publishing multiple programs doesn’t have to take you weeks. With Compass, publish custom, complex incentive programs in under 10 minutes.

Saya menjalankan kontes penjualan setiap bulan. Bagaimana cara menghitung ROI dari kontes tersebut?

There’s more to sales contests than just the incentives that you release. Delayed and incorrect incentives heavily upset this equation and you can never calculate intangible costs like the wages paid to the resource who calculates and disburses incentives as one of the responsibilities. With Compass, this becomes as easy as a breeze.

Bagaimana cara memberi tahu tim penjualan saya tentang kontes yang mereka ikuti?

Sales contests are rolled out and are communicated over Whatsapp and emails, which ultimately reach the reps a week later. This means they’ve lost traction right in the first week. With Compass, you have a single source of communication and you can schedule upcoming programs for reps to refer to, so they can plan accordingly.

Can I run quick contests on Compass?

Yes. Absolutely. Compass has ready game templates that you can choose from and publish a program under 10 minutes without any coding.

Apa yang dimaksud dengan otomatisasi insentif?

Mengotomatiskan seluruh proses insentif, mulai dari pengumpulan data hingga pencairan insentif (dalam bentuk uang tunai dan/atau hadiah) adalah otomatisasi insentif.

Apa yang dimaksud dengan gamifikasi?

Gamifikasi adalah proses menambahkan permainan atau elemen seperti permainan ke dalam tugas sehari-hari, sehingga membuatnya menarik.

Bagaimana otomatisasi insentif akan membantu saya?

Otomatisasi insentif mengesampingkan kebutuhan akan intervensi manual, sehingga menghilangkan ketidakakuratan dan penundaan. Hal ini juga membantu Anda memfokuskan sumber daya Anda untuk membangun dan menjual produk inti daripada menggunakan sumber daya untuk tugas-tugas biasa.

I have been using Excel for incentive calculation. Why should I shift to Compass?

Spreadsheets were never built to calculate incentives but to automate simple mathematical calculations which had more math than logic. With Compass, you can easily build logic with a number of variables where your only input is defining the variable. Compass takes care of the rest.

I have a 10 member team. Will Compass work for me?

Yes absolutely. At Compass, we have built a product for the growing sales teams to become future-ready and our only aim is to ‘Democratize sales commissions’

Is Compass for a specific industry? I have a 50K member team spread across geographies. Is Compass the right fit for me?

The best products are the most dynamic ones that work for various industries and different sizes of organizations. Compass is industry, geography and scale agnostic.

We run complex incentive programs for our sales team that need manual calculations. This is a tedious and painful process. Can Compass be deployed for such a scenario?

We’ve got you covered. No matter how complex your incentive programs are, Compass can handle it all.

I have a small sales team but a huge customer support team. Can Compass help me?

Yes. Compass is built for all sizes of teams. If you want to motivate behavior, Compass is for you.

I want to motivate my team to sell different products. Can I do that with Compass?

Compass lets you run programs with filters that can be set for one or more products, so that you are well equipped to steer the organization as you planned.

As a team manager, can I see how my team is performing in real-time on Compass?

Ya. Dengan akses berbasis hierarki dan peran, pemimpin tim dapat melihat kinerja tim mereka, secara real-time.

Tidak peduli berapa banyak hadiah yang saya berikan, tim saya tidak pernah senang./Saya menghabiskan banyak waktu, uang, dan tenaga untuk mendapatkan voucher hadiah tetapi tim penjualan saya tidak pernah menggunakannya.

You know how it feels to get a pair of socks for Christmas when you were hoping to get the latest playstation. That’s exactly how your sales reps feel when you give them random brand vouchers they will never use. Compass lets them choose from a catalog of 16000+ options and helps you reward meaningfully.

Bagaimana cara memotivasi tim penjualan saya agar berkinerja lebih baik?

Motivating sales teams is a complex process and has got a lot to do with communication rather than giving out random sums of money at the end of a tenure. With Compass, you can unleash the power of your A team through gamification, instant gratification, peer-to-peer competitions etc.

Tim penjualan saya tidak terlalu kompetitif. Apa yang harus saya lakukan?

Tim penjualan kehilangan rasa kompetisi mereka ketika hidup menjadi monoton. Untuk memecah kebosanan, berikan nilai kepada karyawan Anda dan adakan kontes penjualan yang menarik bagi mereka, dengan hadiah yang bermakna dan tepat waktu.

I have a CRM in place, what do I need Compass for?

Tidak jarang organisasi mempertimbangkan untuk mengelola komisi penjualan dan insentif pada CRM. CRM menangani CRM dengan sangat baik dan digunakan serta dicintai oleh perusahaan di seluruh dunia, namun CRM tidak menangani komisi dan insentif dengan baik, hanya karena CRM tidak dibangun untuk itu.

Will I have to re-enter data from my CRM for Compass to work?

Not at all. Compass has robus integrations with the world’s leading CRMs such as Hubspot, Salesforce, Leadsquared and Close.io so it is easy peasy. With a one-click integration, you can experience the magic of Compass.

Can Compass pay with authentication? Is it safe?

Yes. Compass is a complete incentive automation solution. Apart from enabling fair, error free and transparent incentive calculations, Compass takes care of user authentication and all security measures like GDPR or ISO and handles geographical tax implications and compliance.

I have an in-house system for incentive calculation. Why should I consider Compass?

Sebagian besar perangkat lunak penghitungan insentif internal tidak lincah, sangat mengorbankan keamanan data dan kepatuhan hukum, serta rentan terhadap kerentanan. Selain itu, sebagian besar solusi internal terbatas pada perhitungan, tidak pernah benar-benar mengotomatisasi dan dalam banyak kasus, hanya berupa spreadsheet.

Sistem penghitungan insentif saya hanya memberikan jumlah akhir yang akan dicairkan. Apakah ada cara untuk mengotomatiskannya?

Alat bantu kalkulasi dapat membantu Anda dalam penghitungan insentif akhir. Alat ini tidak dapat melangkah lebih jauh dari itu. Alat ini membuat penghitungan insentif tidak bergantung pada pembayaran insentif. Untuk memproses pembayaran, Anda harus mengeluarkan pembayaran secara manual melalui bank atau melalui kartu hadiah, yang menyisakan banyak kesempatan untuk kesalahan dan penundaan manual dan tidak memungkinkan Anda untuk terhubung dengan API atau pembayaran untuk memproses pembayaran.

With Compass, you can consider any or all types of incentive payouts like bank transfers, reward catalog of more than 20000 digital gift cards, prepaid cards, experiences, and wallets across 80+ countries, credit notes or good old bank transfers. Payouts can be managed across multiple geographies and currencies seamlessly.

Saya memiliki 50 orang yang bekerja di fungsi Sales ops yang membuat program, menghitung insentif, dan mencairkannya, namun tim penjualan tampaknya tidak memiliki informasi real-time tentang hal itu.

On excel sheets, even its online versions, unless someone is manually updating data every minute, the sheet quickly becomes outdated. Excel sheets are not connected to live CRMs and ERPs and hence cannot be updated real-time. As a result of this, there is no transparency or visibility of data. Apart from motivating your sales team, Compass provides complete transparency into the actual calculations behind the numbers and your team can trust the numbers they see because they have visibility into how they’re calculated

We are a start-up starting out internationally and want to outsource incentives. Can Compass do that for me?

Yes absolutely. At Compass, we would love to be a part of your next leg of growth and automate your incentives while you focus on building the next stage of your enterprise.

Saya memiliki armada penjualan yang bekerja di lapangan dan tidak memiliki akses ke laptop mereka setiap saat. Dapatkah saya mendapatkan pembaruan untuk mereka melalui aplikasi?

Yes. Compass is a light app under 10 MB that is easy to access, use and is real-time.

Kontes penjualan saya tampaknya kehilangan daya tarik setelah beberapa saat. Apa yang bisa saya lakukan?

To make contests work, your sales team needs to be aware of it and be able to track it in real-time, over the tenure of the contest, routed through a single channel. Compass helps you publish programs in under 10 minutes and track progress real-time one single channel.

Semua staf penjualan dan pimpinan tim saya menyimpan data secara lokal di spreadsheet dan memberikan laporan yang berbeda setiap saat. Mana yang harus saya percayai?

Excel is a blank canvas with two dimensions. It cannot handle complex calculations coupled with layers of logic. And you will have to resort to using 10s and 20s of nested ifs and indexes to arrive at the final value. God forbid one of them goes wrong with one of those 20, there you have 20 different reports! With Compass, you have a single source of truth that you can rely on for any information, at all times.

Data untuk insentif disimpan dalam beberapa set. Apakah ada cara untuk menghubungkannya?

Compass can easily access and connect data from multiple data sets to give you the final result, without any manual intervention.

Membagi komisi di antara tenaga penjualan untuk sebuah kesepakatan tertutup adalah mimpi buruk. Bagaimana cara mengotomatiskannya?

Any time you have split commissions, the inevitable question is – how to split? If you always split evenly, then splits are pretty easy to deal with. Otherwise, clear rules are needed, so that splits can be dealt with in a systematic manner. What’s worse is when you have to manually calculate commissions for each rep. It is incredibly important to have a system like Compass in place that lets you define and communicate the splits for such deals beforehand, to avoid losing sales reps over the commission.

Kami memiliki kebijakan yang mengizinkan kami untuk membayar komisi kepada perwakilan penjualan kami hanya ketika kami menerima iuran. Bagaimana cara menangani pengecualian ini?

Banyak organisasi memiliki kebijakan untuk membayar komisi kepada perwakilan mereka berdasarkan realisasi dan bukan akrual. Dalam hal ini, waktu antara akrual dan realisasi sangat berbeda. 

Hal ini menjadikannya penting bagi organisasi untuk memiliki perangkat lunak penghitungan komisi waktu nyata yang dapat memperhitungkan perubahan-perubahan tersebut dengan efek retrospektif. Jika tidak, Anda harus mencari spreadsheet lama dan menemukan siapa yang dibayar berapa untuk setiap transaksi!

It is mandatory for all sales reps to achieve 70% of their quarterly quota for us to release their commissions. Can Compass configure this for me?

Many organizations use commission structures with retroactive payouts. Payouts are only triggered (retroactively) once certain conditions are met. It can be very painful to deal with if all calculations are to be done manually. You require a robust system like Compass that can look up past data without having to manually run this command and calculate the final amount to be paid.

Kami mengadakan kontes penjualan untuk tenaga penjualan kami secara lokal yang mungkin tidak diadakan untuk tim penjualan di seluruh negeri. Bagaimana cara memastikan bahwa insentif pendorong mereka dibayarkan tepat waktu?

Dalam kasus seperti itu, penting bagi organisasi untuk memiliki sistem yang kuat yang dapat menghitung komisi penjualan diferensial untuk kelompok yang berpartisipasi dan memenuhi syarat dan yang biasa untuk anggota tim lainnya. Menghitung insentif ini secara manual bisa sangat membosankan dan memakan waktu, yang menyebabkan kesalahan manual.

Can Compass account for tax liability?

Tax calculation is a crucial aspect of incentive payout and has to be accounted for diligently. Thankfully, you no longer have to worry about calculating it for each rep because Compass can configure it within minutes.

ASC 606 dan beberapa yang sejenisnya adalah serumit yang bisa mereka dapatkan. Apakah ada cara untuk menanganinya?

Akuntansi untuk kewajiban pajak dan implikasi hukum dari pemrosesan insentif seperti ASC 606 adalah aspek penting dari proses pembayaran komisi. Dengan alat bantu bisnis yang dibuat untuk perhitungan matematis yang memiliki proses input dan mekanisme output yang sederhana, hampir tidak mungkin untuk memperhitungkan seluk-beluk seperti itu. Alat ini tidak memungkinkan Anda untuk mengonfigurasi implikasi pajak, apalagi yang berdasarkan lempengan atau geografis, dan membuat pelaporan keuangan dan kepatuhan hukum independen dari penghitungan dan pembayaran insentif.

User authentication and security measures like GDPR or ISO are crucial and its absence may put the company at significant risk. Compass is built exactly for this.

Saya harus menjadi ahli Excel untuk mengonfigurasi program ini di Excel dan saya bukan ahli Excel. Bagaimana saya bisa membuatnya mudah?

Compass is a no-code platform that lets you choose from interesting templates and configure logic and publish a program within 10 minutes without being an expert at Excel. If you can think about it, you can build it on Compass. It is that easy.

Mengapa platform kalkulasi internal saya tidak berfungsi?

Most tech teams will deliver a “working solution” fairly quickly. However, as additional requirements like adding cumulative tiers, split commissions, product and geography based competitions are added, your in-house solution may start falling apart. It makes your in-house-built incentive calculation software a glorious spreadsheet at best. But Compass is built for incentives and it truly automates them.